Everything on this site is built around one assumption: gambling is entertainment you pay for, like a concert or a night out — never a way to make money, and never something that should cost you more than you decided in advance. This page covers the tools we give every account to keep it that way, the signs worth watching for, and where to find free, confidential help in New Zealand if play stops feeling like play.
We'd genuinely rather you set a limit on day one than need this page on day one hundred.
The Tools in Your Account — Free, Immediate, Yours
Every Vegas Now account includes these controls in the settings, no questions asked and no support ticket required:
| Tool | What it does | Takes effect |
|---|---|---|
| Deposit limit | Caps how much you can deposit per day, week or month | Immediately; increases only after a cooling-off delay |
| Time-out | Locks your account for a short break — days or weeks | Immediately |
| Self-exclusion | Closes your access for an extended period or permanently | Immediately, and we won't market to you during it |
| Reality check | Session reminders of time and spend | On, per your settings |
Two honest notes on how we run these. Lowering a limit applies instantly; raising one deliberately does not — the delay exists so a heated moment can't undo a calm decision. And self-exclusion means excluded: the account locks, marketing stops, and attempts to open a duplicate account breach our terms and will be closed.
Ground Rules We Enforce
- 18+ only, verified. Every account passes KYC identity checks. Underage accounts are closed and any funds handled per our terms and the law.
- One account per person. Duplicates are closed on discovery.
- Play with your own money. Never gamble with borrowed funds or money set aside for essentials.
A Quick Self-Check
Answer these honestly — it takes a minute:
- Do you gamble to win back losses, or with money meant for rent, bills or groceries?
- Have you hidden your gambling, or lied about time or money spent?
- Does gambling crowd out work, sleep, or people who matter to you?
- Do you feel restless or low when you try to stop?
- Has anyone close to you raised concerns?
"Yes" to any of these doesn't brand you — it's a signal worth acting on early. Set a deposit limit today, take a time-out, or talk to someone from the list below. Acting at the "hmm" stage is what these tools are for.
Free, Confidential Help in New Zealand
You never have to handle this alone, and none of these services cost anything:
| Service | Contact | What they offer |
|---|---|---|
| Gambling Helpline NZ | 0800 654 655 · free text 8006 | 24/7 confidential support for players and whānau |
| 1737 — Need to Talk? | Call or text 1737 | Trained counsellors, any issue, any hour |
| Safer Gambling Aotearoa | online resources | Information, self-help tools, local services |
Support is there for family and friends too — if someone you care about is struggling, the same lines will talk you through what helps.
Our Commitment
We train our support team to take responsible-gambling requests seriously and act on them immediately — ask live chat for a limit, a time-out or an exclusion and it happens, no persuasion attempts, no retention scripts. We don't market to self-excluded players. And we'd rather lose a deposit than be part of a problem: if our tools aren't enough, use the services above, and use them early.